ESSENTIAL FUNCTIONS
• Perform patient check-in at the time of visit and complete all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
• Copy/scan patient access related hardcopy materials (e.g., ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.
• Prepare charts for patient appointments making sure all necessary information is complete.
• Conduct all functions associated with patient check-out including pricing services, collecting patient responsibility payments and scheduling follow-up appointments.
• Perform duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records.
• Confirm next day appointments and alerts patients as to what documentation is needed, including details associated with time-of-service payment.
• Perform other duties as assigned.
• Perform general patient care by following established standards and procedures
• Assist lab technicians in loading and unloading specimens on analyzers.
• Clean, disinfect and maintain cleanrooms and equipment.
• Assist with receipt and inspection of raw materials.
• Store samples in storage racks when completed.
• Stock materials and equipment.
• Perform other duties as assigned.
• Required to draw and collect blood samples and swabs from patients and prepare specimens for laboratory analysis.
• Communicate with patient regarding test results and plan of care by phone or mail as directed by physician
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
• High school diploma or equivalent required.
• 0 – 1 year healthcare experience preferred.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained by the end of the orientation period (approximately six (6) weeks).
Dallas County Hospital and Family Medicine Clinics
