ESSENTIAL FUNCTIONS
1. Responsible for development of registrars’ work schedule
2. Supports staffing & scheduling needs of the department, covering shifts when necessary.
3. Develops and maintains registration and support staff training.
4. Provides guidance to assure that the philosophy, goals and mission of the hospital are integrated into the operation of the Department.
5. Monitor all technical aspects of department to assure compliance with Federal, State, Local regulations.
6. Develops implements and updates departmental policies and procedures directly related to patient registration.
7. Demonstrates self-directed and self-motivated initiative.
8. Examines random sample of accounts and corresponding documentation, as determined by department selection criteria, to establish compliance with guidelines.
9. Participates in all quality assurance activities, documentation, data collection and other training as requested.
a. This includes auditing clinic registrations to check for errors/accuracy and monitoring error rates
b. Provides extra training as necessary when staff members are struggling with errors in particular areas
10. Assists patients with billing questions with guidance from the Billers as needed
11. Works with director on policy review and education of staff
12. Leads the performance improvement initiatives for registration staff
13. Provides input into performance reviews of staff
14. Holds staff to highest level of customer service and works with director on disciplinary actions if staff not performing
15. Ensuring all required prior authorizations are obtained for the hospital
16. Helps to lead department meetings
17. Participates on various Hospital committees, when assigned and completes assignments within given time.
18. Other duties as assigned

Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
• Education/Experience:
Previous Business Office duties and Insurance experience preferred. Supervisory experience, preferred. High school education, required.

• Technical Skills:
Basic computer skills and knowledge of the business office equipment, including copy machine, calculators, typewriters, printers and phone skills

• Other qualifications/certificate/license:
Excellent communication skills in dealing with patients and co-workers.

• PC Competencies:
Must have Microsoft Office experience to include Excel, Word and Outlook.

• Behavioral Competencies:
Support Dallas County Hospital’s vision and mission; maintain confidentiality of all work information;
demonstrate an ability to function successfully in a team environment; exhibit courteous, compassionate and
respectful treatment of internal and external customers; display a positive attitude and flexibility in changing
situation; participate in identifying problems and suggesting solutions. Understands and adheres to the Dallas
County Health System compliance policy.