ESSENTIAL FUNCTIONS
• Perform patient check-in at the time of visit and complete all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
• Copy/scan patient access related hardcopy materials (e.g., ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.
• Prepare charts for patient appointments making sure all necessary information is complete.
• Conduct all functions associated with patient check-out including pricing services, collecting patient responsibility payments and scheduling follow-up appointments.
• Perform duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records.
• Confirm next day appointments and alerts patients as to what documentation is needed, including details associated with time-of-service payment.
• Perform other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
• High school diploma or equivalent required.
• 0 – 1 year healthcare experience preferred.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained by the end of the orientation period (approximately six (6) weeks).
• Proof of completion of Mandatory Reporter training (Adult and Children) within three (3) months of hire.

Technical Skills:
Basic computer skills and knowledge of the Business Office equipment, including copy machine, calculators, printers, fax machines, postage meter and phone system.

PC Competencies:
The incumbent must demonstrate an understanding and working knowledge of the Windows environment as well as ability to access and use information in meaningful ways. The incumbent must have the ability to access, manipulate, organize, and relay information in meaningful ways using email, word processing, excel, and power point. Allscript knowledge and resource.

Behavioral Competencies:
Support Dallas County Hospital’s vision and mission; maintain confidentiality of all work information.
Demonstrates an ability to function successfully in a team environment; exhibit courteous, compassionate, and respectful treatment of internal and external customers; display a positive attitude and flexibility in changing situations; participate in identifying problems and suggesting solutions. Understands and adheres to the Dallas County Hospital compliance policy.
DCH prohibits any retaliation, direct or indirect, against an employee who, in good faith, seeks help or reports known or suspected violations of the Code or related Policies.

Decision Making Latitude:
Freedom to determine how to best accomplish functions within established procedures and protocols and confers with the Clinic Director.